our customers
To Go Live
Lead Time to Integrate any Fintech Partner
The SMB market has not been given, we don't think, a top class financial services digital experience yet. That's what Grasshopper has set out to do with the help of Narmi.
CEO of Grasshopper
Decrease in application approval time
Reduction in fraudulent accounts
Application completion rate
Lift in completed applications
Application completion rate
Reduction in support contact
Featured Customer Profile: Arrowhead Credit Union
Average account opening completion rate
Implementation timeline
The impact of Narmi... is huge. It’s allowing us to do other things by freeing up the Call Center and the entire team. Our team has seen so much work reduction."
Manager, Account Administration
Trusted by the nation's leading financial institutions
Discover how financial institutions with billions of dollars in assets use Narmi to thrive in a digital-first world.
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FCFCU is a CU that is incredibly focused on Member Experience. They went live with Narmi in 2023, and one of the first things they wanted to do was raise their app store rating, as it was sitting at 2.9 (Apple) and 3.4 (Google Play). With Narmi they were able to raise their app store rating to 4.5 (Apple) and 4.3 (Google)
Asset Size: $5,000MM
Location: Austin, TX
Products: Digital Account Opening
With Narmi, FCFCU was able to provide a strong mobile app experience, improving their app store rating to 4.5 (Apple) and 4.3 (Google Play).
FCFCU had a mobile app store rating of 2.9 (Apple) and 3.4 (Google Play).
UFCU is the first Narmi customer to adapt NeuroID. They use Crowd alert to generate notifications when applications because occurring at high volume. This allows them to be more proactive and less reactve to potential incidents.
Asset Size: $888MM
Location: Fairhaven, MA
Products: Consumer Digital Banking, Digital Account Opening
After onboarding onto NeuroID, UFCU experienced improved application flagging, and was able to better rely on the categorizations to applications.
UFCU was experiencing fraudulent applications that were moving to “review” or “approved” status, and needed to manually review every single application.
TwinStar customizes the support center page on Narmi to keep their users up to date on the latest releases and updates made to the banking platform.
Asset Size: $2,200MM
Location: Lacey, WA
Products: Consumer Digital Banking, Business Digital Banking, Consumer Account Opening
TwinStar now updates the support page every month - keeping their users in the know and improving the relationship between users and the banking platform.
TwinStar wanted to give their users a greater transparency into the updates that are being made on their platform.
GAFCU had not been able to enable CDs on the CAO platform as they did not have an automated way of delivering the CD receipts to the applicants. This was solved for using a Narmi Function that automatically sends out the receipt via an email template that was custom built for them
Asset Size: $300MM
Location: Paramus, NJ
Products: Consumer Digital Banking, Digital Account Opening
GAFCU was able to reduce the time spent manually tracking and sending receipts for every CD.
GAFCU was experiencing lagging deposits, and couldn’t get people to sign up for more of their product offerings. They needed a way to cross sell their CD accounts through the digital channel
Grasshopper, with the support of the platform success team and Narmi Functions integrated their 3rd party customer success tool, Zendesk, into the Narmi platform, saving their support team 30+ hours a week
Asset Size: $620MM
Location: New York, NY
Products: Commercial Digital Banking
Grasshopper was able to save their support team 30+ hours a week, freeing up their time to focus on other work.
Grasshopper wanted to connect their workflow in Zendesk to the Narmi messaging platform so they didn’t need to do it manually every week
After subsequently working at some of the world’s largest banks they realized this problem was even bigger than they imagined.
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After subsequently working at some of the world’s largest banks they realized this problem was even bigger than they imagined.
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After subsequently working at some of the world’s largest banks they realized this problem was even bigger than they imagined.
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After subsequently working at some of the world’s largest banks they realized this problem was even bigger than they imagined.
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CEO & President
COO & President
VP, Operations
SVP, Customer Experience
CEO & President
Average initial deposit *
Versus industry average of 33
Customer success team satisfaction score
Average app store rating
Pull-through rate **
* Includes average deposit amount for Narmi's Consumer and Business Account Opening customers
** Average across Narmi's Consumer Account Opening customers
Arrowhead Credit Union
Greater Alliance Federal Credit Union
We've been shaking up banking. See how.
Apr 18, 2024
Apr 2, 2024
Listening to the valuable Insights of our Customers
Narmi ... [is] not condescending when it comes to a one-location, $350 million bank in the middle of Oklahoma," said Jill Castilla, president and CEO of Citizens Bank of Edmond.
Jill Castilla
President and CEO, Citizens Bank of Edmond
Read the Article
Narmi ... [is] not condescending when it comes to a one-location, $350 million bank in the middle of Oklahoma," said Jill Castilla, president and CEO of Citizens Bank of Edmond.
Jill Castilla
President and CEO, Citizens Bank of Edmond
Read the Article
Narmi ... [is] not condescending when it comes to a one-location, $350 million bank in the middle of Oklahoma," said Jill Castilla, president and CEO of Citizens Bank of Edmond.
Jill Castilla
President and CEO, Citizens Bank of Edmond
Read the Article
Narmi ... [is] not condescending when it comes to a one-location, $350 million bank in the middle of Oklahoma," said Jill Castilla, president and CEO of Citizens Bank of Edmond.
Jill Castilla
President and CEO, Citizens Bank of Edmond
Read the Article
Narmi ... [is] not condescending when it comes to a one-location, $350 million bank in the middle of Oklahoma," said Jill Castilla, president and CEO of Citizens Bank of Edmond.
Jill Castilla
President and CEO, Citizens Bank of Edmond
Read the Article
Narmi ... [is] not condescending when it comes to a one-location, $350 million bank in the middle of Oklahoma," said Jill Castilla, president and CEO of Citizens Bank of Edmond.
Jill Castilla
President and CEO, Citizens Bank of Edmond
Read the Article
Narmi ... [is] not condescending when it comes to a one-location, $350 million bank in the middle of Oklahoma," said Jill Castilla, president and CEO of Citizens Bank of Edmond.
Jill Castilla
President and CEO, Citizens Bank of Edmond
Read the Article
Narmi ... [is] not condescending when it comes to a one-location, $350 million bank in the middle of Oklahoma," said Jill Castilla, president and CEO of Citizens Bank of Edmond.
Jill Castilla
President and CEO, Citizens Bank of Edmond
Read the Article
See for yourself how Narmi can transform your financial institution through best-in-class account opening and digital banking experiences.
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